Order Support

Track Your Order

Enter your tracking number to view the latest shipping status. Tracking updates may take 24–72 hours after your order has shipped.

Track your package

Use the tracking number sent in your shipping confirmation email.

Don't have a tracking number yet? Check your shipping confirmation email or contact our support team.

01

Where can I find my tracking number?

Your tracking number is included in your shipping confirmation email once your order has been shipped.

View My Orders →
02

Why isn't my order updating?

Carrier updates may be delayed during the first scan or when your package is handed over to a local delivery partner.

Shipping Policy →
03

Need help with your shipment?

If your tracking number has not updated for several days, our support team is here to help.

Contact Support →

Important shipping note

Shipping updates may initially show only "Shipment information received." This usually means the carrier has received the shipping information, but the package may still be waiting for its first scan.

For international orders, tracking updates may appear once the package reaches your destination country or is handed over to the local carrier.