INVZI Returns & Refunds

Effective date: September 6, 2026

We want the return process to be clear before you buy. Eligibility, return shipping costs, and any deductions depend on why the product is being returned and its condition.

14-Day Standard Return Window

You may request a return within 14 calendar days after delivery for products purchased directly from invzi.com. Products purchased from an authorized retailer are subject to that retailer's return policy.

Opening a product for reasonable inspection, setup, or testing does not automatically make it ineligible for return. Returned products must be complete, free from customer-caused damage, and include the original packaging, cables, adapters, stands, protective materials, and other included accessories.

Non-Defective Display Returns

If you decide that an INVZI display is not the right fit, you may request a return within the 14-day return window, whether or not the package has been opened.

A $49 return shipping and handling deduction applies to approved non-defective display returns. This amount helps cover the prepaid return transportation, inspection, handling, and inventory-processing costs associated with our large and heavy display products. We will disclose the deduction before issuing a return label.

Where applicable law does not permit a fixed handling deduction, the customer will be responsible only for the disclosed direct return shipping cost and any reduction in value permitted by law.

Accessories purchased separately may also be returned within 14 days. The $49 display-product deduction does not apply, but the customer is responsible for the actual return shipping cost unless the return is due to an INVZI error or a product defect.

Damaged, Incorrect, Incomplete, or Defective Orders

If your order arrives damaged, contains the wrong item, is missing an included accessory, or has a product defect, contact support@invzi.com with your order number and a description of the issue.

• The $49 deduction does not apply to approved INVZI-responsibility cases.
• INVZI covers approved replacement or return shipping costs.
• Missing included accessories may be shipped separately without requiring the complete product to be returned.
• Depending on the issue, we may offer troubleshooting, replacement parts, repair, replacement, or a refund.
• We may request a photo or short video only when it is reasonably needed to identify the problem or provide the correct solution.

Compatibility, Driver, and Power Requirements

Some INVZI display products require driver installation, supported operating systems, specific power input, or permission to install software on a managed work computer. Please review the compatibility, driver, and power information on the product page before ordering, or contact us if you are unsure.

If material compatibility information was missing or inaccurate on our website, or our team incorrectly confirmed compatibility before purchase, an approved return will be handled as an INVZI-responsibility case and the $49 deduction will not apply. If the published requirements were accurate and the product is not defective, the standard non-defective return terms apply.

Warranty Support After 14 Days

INVZI products are covered by a one-year limited warranty against manufacturing defects. After the standard return window, we may provide troubleshooting, repair, replacement, or a refund depending on the issue, product availability, and applicable law. The $49 deduction does not apply to a confirmed warranty claim.

Requests made after the standard return window for reasons unrelated to a defect are not guaranteed, but our support team may review exceptional circumstances and offer a goodwill solution on a case-by-case basis.

Product Condition and Possible Deductions

Reasonable inspection, connection, and short-term testing are allowed. If a returned product has customer-caused damage, is missing essential components, or shows use beyond what is reasonably necessary to evaluate it, an additional deduction may apply where permitted by law.

If we propose an additional deduction, we will explain the reason and provide relevant photos, a missing-item list, or other supporting details. A return will be refused only when the product is materially damaged, unsafe to process, or missing essential components, subject to applicable consumer law.

How to Start a Return

1. Contact support@invzi.com or submit a request through your INVZI account.
2. Include your order number and a brief description of the reason for the request.
3. If supporting information is reasonably needed, we will tell you what is required and why.
4. Before you ship the product, we will provide the approved return address, shipping responsibility, and any applicable deduction.
5. Please do not send a return without authorization, as return locations may vary by product and region.

We will provide an initial response within one business day after receiving your return request.

Refund Processing

Once tracking shows that an approved return has been delivered to the INVZI-designated return facility, please allow up to five business days for inspection. We will then notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.

Cancellations

You may request cancellation before an order ships. Once an order has entered fulfillment or has shipped, it must be handled through the applicable return process.

Regional Consumer Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law. Additional cancellation, return, repair, replacement, or refund rights may apply based on the delivery location. Where local law differs from this policy, the applicable legal requirement controls.

For consumers exercising a statutory withdrawal right in the European Union, any customer-paid return cost will be limited to the direct return cost disclosed before purchase, and any reduction in refund value will be limited to what applicable law permits. INVZI remains responsible for the approved return cost of faulty goods.