Shipping policy

Shipping Destinations & Rates

We currently ship primarily to North America and Europe. Availability for other destinations will be shown at checkout.

Orders over US$100 qualify for free standard shipping, excluding remote areas. Additional shipping charges may apply to remote destinations, including orders over US$100.

Shipping charges shown at checkout apply to your order. If an additional remote-area surcharge is required but was not shown at checkout, we will contact you before dispatch. You may accept the additional charge or cancel your order for a full refund before dispatch.

Estimated Delivery Times

The following estimates run from the date you place your order until delivery. They include order processing; no separate processing period needs to be added.

The shipping origin depends on product availability and your delivery address.

These delivery times are estimates, not guaranteed arrival dates. Remote destinations, customs clearance, public holidays, and carrier disruptions may extend delivery times. If we become aware of a significant delay affecting your order, we will contact you with an update.

If we cannot dispatch your order within the promised timeframe, we will notify you, provide an updated estimate, and offer the option to accept the delay or cancel for a full refund of the unshipped items.

International Duties & Taxes

Unless expressly stated otherwise on the product page or at checkout, applicable import duties, taxes, and customs clearance fees are the responsibility of the customer.

Any tax or duty collected at checkout will be shown in your order summary. Free shipping does not, by itself, mean that import duties or taxes are included.

Order Confirmation & Tracking

After placing your order, you will receive an order confirmation at the email address provided at checkout. Once your order ships, we will send a shipping confirmation with tracking details.

Please allow up to 48 hours after shipment for tracking information to appear.

You can track your shipment using the link in your shipping confirmation email or the Track Your Order link on our website.

If your order has not arrived within the estimated delivery window above, contact support@invzi.com with your order number so we can investigate.

Shipping Address Changes & Cancellations

Please check your shipping address carefully before completing your order.

If you need to correct your address or request a cancellation, contact support@invzi.com as soon as possible. We will try to help, but changes or cancellations may no longer be possible once fulfillment has begun.

Orders that have entered fulfillment or have shipped are handled under our Returns & Refunds Policy, subject to applicable law.

Damaged Items

If your order arrives damaged, contact support@invzi.com with your order number and a description of the damage. We may request photos or a short video of the item and packaging when reasonably needed to assess the issue.

For confirmed shipping damage, we will arrange an authorized return and send a new replacement. INVZI covers approved return and replacement shipping costs. The $49 non-defective return deduction does not apply.

Please keep the item and its packaging and follow our return instructions before sending anything back. If a replacement is unavailable, we will contact you to arrange an alternative resolution under our Returns & Refunds Policy.

Package Marked “Delivered” but Not Received

If tracking shows that your package was delivered but you cannot locate it:

1. Check the delivery address and any delivery photo or location notes in the tracking information.
2. Check around your entrance and other sheltered delivery locations.
3. Ask household members, neighbors, or building reception whether they accepted the package.
4. If the package is still missing, contact support@invzi.com with your order number.

We will help investigate with the carrier and explain the next steps based on the findings. Please report missing packages promptly, as carrier investigation and claim deadlines may apply.

Returns & Refunds

For return eligibility, replacement arrangements, and refund details, please review our Returns & Refunds Policy.

Nothing in this Shipping Policy limits rights that cannot be excluded under applicable consumer law.

Contact Us

For shipping or delivery questions, email support@invzi.com and include your order number.